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Frequently Asked Questions
Find answers to common questions about our brands, products, orders, shipping, returns, sustainability, and more at Famalth.
Returns & Exchanges
What is your return policy?
We allow returns or exchanges of the eligible products within 15 days of purchase. The product must have labels intact, and personal care packaged accessories must remain unopened. Final Sale items are non-returnable.
Can I return or exchange an in-store purchase online?
In-store purchases must be returned or exchanged at the store where they were purchased. Online returns are only accepted for items bought through our website.
How do I make a gift exchange?
To exchange a gift, use the order number from the gift receipt or the shipping label. Visit our Returns page and follow the steps for exchanges. If you need assistance, our customer service team is here to help.
How do I initiate a return or exchange?
To start a return or exchange, visit our Returns page and enter your order details. You’ll find your order number on your shipping label or in your order confirmation email.
How long does it take to process a return?
Once we receive your returned items, processing typically takes 5-7 business days. Refunds will be credited to your original payment method.
Can I return outlet or sale items?
Once we receive your returned items, processing typically takes 5-7 business days. Refunds will be credited to your original payment method.
What if I received a damaged or defective product?
If your Famalth product arrives damaged or defective, please contact customer service immediately. We will arrange for a replacement or a refund.
Can I exchange an item for a different size or color?
Yes, exchanges for different sizes or colors are allowed within the 15-day return window. Simply follow the return process and indicate your preference for the exchange.
What should I do if I no longer have the original packaging?
If you don’t have the original packaging, please ensure the item is securely packaged before sending it back. As long as the product meets the return conditions, we’ll accept it.
Are there any fees for returns or exchanges?
We cover return shipping costs, but original shipping fees are non-refundable. Exchanges are processed without additional charges.
Orders, Shipping & Tracking
How can I track my order?
After your order ships, you’ll receive an email with tracking information. Use this tracking number to monitor your package’s progress.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you can contact our customer service team to make changes or cancel it. Once processing has started, we cannot make modifications.
Do you ship internationally?
No, currently we do not ship worldwide. If we will accept any international order, please note that international orders may be subject to additional shipping fees and customs duties.
What are the shipping options and delivery times?
We offer standard shipping (7-10 business days) and expedited shipping options. Delivery times vary based on your location and product category of your order.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option during checkout and include a personalized message.
Can I expedite my order?
Yes, expedited shipping options are available at checkout for faster delivery. Be sure to choose the expedited option that best meets your needs.
How do you ship orders?
We partner with trusted carriers to ensure reliable and timely delivery. Depending on your location, we use carriers such as Delhivery, Ecom, ExpressBees, and DHL.
What if I want to cancel or change my order?
If you need to cancel or change your order, please contact our customer service team as soon as possible. If your order hasn't been processed yet, we can accommodate your request.
What should I do if my order hasn’t arrived on time?
If your order is delayed, contact our customer service team with your order number, and we’ll help track it down and resolve any issues.
How much does shipping cost?
Shipping costs vary based on the destination and the size of the order. Shipping fees will be calculated at checkout before you complete your purchase.
Payments & Refunds
What payment methods do you accept?
We accept major credit/debit cards, wire transfers, UPI transfers, internet banking, and checks. Payment must be received before your order is shipped.
When can I expect my refund?
Refunds are typically processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method, and the timing may vary depending on your bank.
Do you offer discount codes or coupons?
Yes, we offer discount codes and promotional coupons throughout the year. Be sure to check our Promotions page or sign up for our newsletter to stay informed about the latest deals.
How do I send a gift card?
You can purchase our Famalth gift cards directly from our website. During checkout, you’ll have the option to email the gift card to the recipient with a personalized message, or you can print it out for gifting.
Do you offer installment payment options?
At this time, we do not offer installment payment options. All orders must be paid in full at the time of purchase.
Will I be charged sales tax on my order?
Yes, applicable sales tax will be calculated based on the shipping destination and added to your total at checkout.
What should I do if my payment is declined?
If your payment is declined, please double-check your payment details and try again. If the issue persists, contact your bank or reach out to our customer service team for assistance.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. If you have multiple codes, you’ll need to choose the one that offers the best benefit for your purchase.
What currency will I be charged in?
All orders are processed in the currency displayed on our website at checkout. If you're ordering internationally, your bank may apply currency conversion fees.
How do I request a refund if I paid by check or wire transfer?
For refunds on payments made by check or wire transfer, please contact our customer service team with your order details. Refunds for these payment methods may take additional time to process.